Russell Stover Candies
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Russell Stover Candies Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Russell Stover Candies has 1.7 star rating based on 88 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Russell Stover Candies to a friend or colleague.
- Rating Distribution
Pros: I loved the candies and bought them every holiday, Liked their candy till now, Old boxed chocolates sold in the stores.
Cons: Horrible product, Poor quality, Product stale.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Russell Stover Candies has 1.7 star rating based on 88 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Russell Stover Candies to a friend or colleague.
- Rating Distribution
Pros: I loved the candies and bought them every holiday, Liked their candy till now, Old boxed chocolates sold in the stores.
Cons: Horrible product, Poor quality, Product stale.Recent recommendations regarding this business are as follows: "Don't know-Suggest that employees be paid better so that they do an accurate job.", "Yeah Dont buy! More money, less product", "Go to See's Candy for your candy fix. Way better.", "Get on this mailing list…you will see special offers where you save money", "My fav. strawberry creams".
Most users want Russell Stover Candies to offer a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Russell Stover Candies Reviews
"Couldn’t use the website..it wasn’t functioning…called CS…spoke with Gina… Rey friendly, patient, sweet and friendly…she was able to help me with several orders."
See above. The representative who helped me is Gina who is an asset to you and your business, hope you give her a bonus. Gina certainly deserves to know her...
"Recipe change possibly ??"
Growing up the strawberry creme were my FAVORITE. The past few years I look forward to getting them and end up disappointed with some salty tasting vanilla...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Marshmallow eggs (12 count)
I just purchased two (2) boxes of your Russell Stover 12 Marshmallow eggs like I do every year. I purchased them at Acme in Bronxville, NY for $7.00 each.
When I opened the first box I was shocked and disappointed to see what you did to your product...no egg crate, just tossed loosely in the box; tiny wrapped chocolate covered marshmallow...WHAT A DISGRACE!!!
IF I still had the receipt I would return the garbage you now sell. I am going to make sure I let everyone I know NOT to buy this product. You should be ashamed of yourselves for screwing the people this way.
I guess that's why you don't include your customer service telephone number on the packaging...I want my money back!!! What a ripoff!!!
- Too expensive for what you get
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oldsmar, Florida
Complaint About Customer Service: Refund Policy
Horrible Customer Service! After Sending Proof of my Claim they completely Ignored me!
I had purchased a package of Russell Stovers Coconut Chocolate Candy from the Dollar Tree a few weeks ago & after taking 1 bite I realized that it was not the usual taste I know & love. It had a bad taste like it had gone bad. After looking at it, it had an old white look to it so opened the rest of the candies & they were all covered in the same white spots that Chocolate gets when it's old. Russell Stovers is one of my favorite candies so I was upset & disappointed that I had just spent money on candy that was nothing like I had expected & not edible.
I messaged the Company through Russell Stovers Site & I was contacted pretty quickly asking for information & pictures which I sent each time, but after the last email asking for more info I responded with all of the info needed & was Never contacted again even after sending another email almost a week later asking if they had received my last communication & still No Response. I was hoping for acknowledgment of my messages & a refund or replacement of the candy. I have not received either. I still have the package, the candies, the original pictures & the emails just in case any are needed.
These are the Email Messages & Some of Pictures Sent to RussellStovers(I replaced some #s with x's to post):
"1)The entire package of Russell Stovers Coconut Chocolate Candies were bad.
Upsetting because I love Russell Stovers Coconut Chocolate Candy & was expecting them to perfect like they usually are but these were old. Product description: RUSSELL STOVER COCONUT CHOC CANDYBest before date: 01JAN24L-Code: Place of purchase: DOLLAR TREEBarcode: xxxxx
2)Pictures attached below.
The candy has the white effect that chocolate gets when it's old. It has an unpleasant taste. Pictures show some of the white but it's much worse in person.
Mfg code: Axxxx
3)I haven't heard back since I sent this last email.
Since I did not hear back & the communication before that was prompt, I just wanted to make sure that it was received. If you need additional information or if you would like them sent to you please let me know how to proceed. Thank you."
I also sent them a message on this site which was completely ignored according to the email I just received.
Good luck keeping customers with your horrible customer service! I will never again purchase any of their products after this experience.
User's recommendation: Horrible Customer Service! Don't waste your time answering their questions as they won't get back to you after sending proof of claims
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marblehead, Massachusetts
Received wrong product
User's recommendation: Don't know-Suggest that employees be paid better so that they do an accurate job.
Sugar
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Louisville, Kentucky
Very very disappointed this Valentines Day
User's recommendation: Yeah Dont buy! More money, less product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pb cups
- Love the flavors
- So few for price
User's recommendation: My fav.. strawberry creams
Garland, Texas
Recipe change possibly ??
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint
- Taste good
Preferred solution: They are sending out a coupon
User's recommendation: Keep an eye for softness
Washougal, Washington
No more Molasses Chew!
I used to purchase the Whitman's 2 lb box of chocolates for my husband on a regular basis. I would eat one chocolate from each layer, which was two layers in a 2 lb box.
The only one I wanted was the Molasses Chew. It is gone. Whoever decided to revamp the box of chocolates should be fired. I will never buy another Whitman's, or Russell Stover's (who makes Whitman's), again.
I researched what happened, and Russell Stover decided to sell the Molasses Chews on their website for $29.99 for a 24 oz bag. With shipping, based on what I read here, I would spend conservatively $10 for shipping. Probably closer to $20. That is $30-$50 for 24 ounces of candy.
Seriously. What is wrong with companies? Are they not watching all the corporations going out of business around the world?
Maybe that is the plan because they definitely are killing their own business. I will buy See's Dark Chocolate Honey Nougat Chew in a 2 lb box, and be happy to pay for it.
User's recommendation: Go to See's Candy for your candy fix. Way better.
Spokane, Washington
Couldn’t use the website..it wasn’t functioning…called CS…spoke with Gina… Rey friendly, patient, sweet and friendly…she was able to help me with several orders.
User's recommendation: Get on this mailing list…you will see special offers where you save money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unsubscribe
- Usually old and stale
- Especially if they are on sale
Preferred solution: Unsubscribed from their daily emails
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Problem with a bag of Sugar Free Caramel Candy
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Verified Reviewer |
Ocala, Florida
Why aren't you making the Cherry cordials anymo
Hawley, Pennsylvania
Complaint
User's recommendation: Better quality control.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
False advertising for chocolate covered nut assortment
My husband and I buy a box of Russell Stover chocolate covered nut assortment every year for ourselves and our children for Valentines Day. We only like chocolate with nuts in them and your assortment was something we used to enjoy.
We were very surprised to see that this year you removed "5" of the chocolate covered nuts and replaced them with "Dark chocolate coconut clusters". Where is it that coconut is a nut? I looked up if coconut was a nut and it said it was a fruit called "drupe".
We will never buy Russell Stovers again, this is false advertisement. It's bad enough you only give pecan pieces that you can only see only under a microscope but putting "5" coconut chocolates in as a replacement for another chocolate nut shows your company must be really struggling!
- Chocolate taste good
- Nuts
Preferred solution: Full refund
Old enough to be married but you do not understand simple English. They said nut assortment, not all the chocolates have nuts.
Pecan, cashew, and almonds are nuts. If you cannot afford to spend that much money on chocolate don't.
You ate the chocolate so you should pay for it. Unless they specified all the chocolates are nuts this is NOT false advertising.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged packaging of 16.1 oz, Russell Stover pecan delights
Preferred solution: Just wanted to relay the mishap incase there were others with the same so your company can remedy the problem
About
Russell Stover Candies is a large manufacturer and distributor of candies. The company was founded by Clara and Russell Stover in 1923. Its headquarters is based in Kansas City, Missouri, USA. Lindt & Sprungli purchased the company in July 2014. Russell Stover Candies offers candies, boxed chocolates, and confections. The company also provides hard candies, jelly beans, candy bars, beanie babies, and brittles. It has the following brands: Russell Stover, Pangburn’s, and Whiteman’s. Russell Stover Candies has more than 35 retail stores. The company products are available in over 20 countries worldwide including the United Kingdom and Canada. It accepts Visa, American Express, and Discover.
Russell Stover Candies is ranked 410 out of 1449 in Food Manufacturers category
USA
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Try billyscandies. They have online store. $22/lb for milk chocolate molasses chews.
Please solve this problem dear whatsapp team+919756****25
Sir problem solution